Privacy policy
Last updated November 11, 2026
Oakline is a phone answering service based in Louisville, Kentucky. Home-service shops use it to answer their calls, book jobs and get a summary of each call. This policy explains what information Oakline handles and what happens to it.
Who this covers
- People who visit calloakline.com.
- Shops that use Oakline, and the people at those shops.
- People who call a shop whose phone is answered by Oakline.
What Oakline collects
From this website. This site does not use cookies, advertising trackers or analytics. Our hosting provider keeps standard server logs, such as IP address and browser type, to keep the site running and secure. If you email us, we receive whatever you send. The calculator on the home page runs in your browser, and the numbers you type into it are not sent anywhere.
From shops. Contact details for the people we work with, details about the business (services, prices, hours and service area), access to the calendar the shop connects for booking, and billing details.
From callers. The caller's phone number, and what the caller says on the call. That usually includes a name, a service address and the reason for the call. Calls answered by Oakline are recorded and transcribed.
How it is used
- To answer calls, book jobs and send call summaries for the shop that was called.
- To improve how the assistant handles that shop's calls.
- To bill for the service and to give support.
- To meet legal obligations.
Oakline does not sell personal information, and does not use caller information to market to callers.
Who it is shared with
- The shop that was called. A caller's information goes to the shop they called, and not to any other shop.
- Companies that run parts of the service for us. These include phone carriers, the providers of the AI voice and language models that handle the call, calendar, email and hosting providers. They may use the information only to provide their service to Oakline.
- Authorities, when the law requires it.
- A successor business. If Oakline is sold or merged, information passes to the new owner under this policy.
Call recording
Calls answered by Oakline are recorded and transcribed so the shop can review them. Callers are told at the start of the call that they are speaking with an automated assistant and that the call may be recorded.
Text messages
Oakline sends text messages only to people who have agreed to receive them, such as a shop owner who signs up to get call summaries and alerts by text.
- Message frequency varies with how many calls come in.
- Message and data rates may apply.
- Reply STOP to stop receiving messages. Reply HELP for help, or email hello@calloakline.com.
Oakline does not share or sell mobile phone numbers or text messaging consent to third parties or affiliates for marketing or promotional purposes.
How long it is kept
Oakline keeps call records while a shop is a client. When a shop stops using Oakline, its call records are deleted within 90 days unless the law requires them to be kept longer.
Your choices
If you called a shop that uses Oakline and want a copy of your information, or want it deleted, contact that shop or email hello@calloakline.com. Shops can ask for their information to be corrected or deleted at any time.
Children
Oakline is a service for businesses and is not directed to children under 13.
Changes to this policy
If this policy changes, the new version will be posted here with a new date at the top.
Contact
Oakline, Louisville, Kentucky. Email hello@calloakline.com.